Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
1. How can I place an order?
To place an order, simply browse our website and select the jewelry item(s) you wish to purchase. Add them to your cart, proceed to the checkout page, and follow the prompts to complete your order. If you need assistance, feel free to reach out to our customer support team.
2. What payment methods do you accept?
We accept major credit cards, such as Visa and Mastercard. Additionally, we may offer alternative payment options like PayPal, Apple Pay, or Google Pay. These options will be displayed during the checkout process. Yes, you can. Usually Shopify’s font library is sufficient, but if you want to add custom fonts to the theme, you can contact us and we will do it for you without any additional charges.
3. Is my personal information secure?
Yes, we take the security of your personal information seriously. We adhere to strict privacy policies and do not share your information with third parties without your consent.
4. What are your shipping options and costs?
We offer various shipping options, including standard, expedited, and express delivery. The cost and estimated delivery time will depend on your location and the shipping method chosen. You can find more details regarding shipping options and costs on our website.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you will be able to select your country for shipping. Please note that international shipping costs, customs duties, and taxes may apply and vary depending on your location.
6. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its delivery date.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within a specified timeframe (e.g., 30 days) for a refund or exchange. Please refer to our returns policy on our website for detailed instructions on how to initiate a return.
8. Are the jewelry items authentic?
Yes, all our jewelry items are 100% authentic. We work with reputable suppliers and designers to ensure the quality and authenticity of our products. Each item is carefully inspected before being shipped to our customers.
9. Do you offer customization or personalization services?
At this time, we do not offer customization or personalization services. However, we strive to provide a diverse selection of jewelry designs to cater to various tastes and preferences.
10. How can I contact your customer support team?
You can reach our customer support team by visiting the "Contact Us" page on our website. There, you will find our email address. We are dedicated to providing prompt and helpful assistance to our customers.