Returns and Exchanges

Returns

At Miliaa Collective, we stand by the quality of our product. 

Miliaa Collective are happy to provide a full refund or exchange on full priced items (where not discount has been used) that are unworn or need to be exchanged for an alternative size/item (provided of the below). This does exclude orders on all sale items, discounts applied to items and/or items purchased during sale promotions/periods. 

If you are not entirely satisfied with your full priced order, we will happily offer you a refund within 14 days from the date you received your item/s. Unfortunately, this excludes earrings, due to hygiene reasons we cannot accept a return, we therefore advise that you choose your item/s carefully.
 To ensure your return of purchase is accepted, items must be returned in an unworn condition and in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process, will not be accepted and responsibility will be held by the customer. When returning your item, please make sure you obtain a tracking number. Once the returned products have arrived at our studio, we will inspect the items and process the refund to you within 48 hours.
Exchanges
If you wish to exchange your full priced order for another item (provided it is in stock), please state your request by emailing Miliaa Collective (please see the below for return/exchange instructions). We will happily offer you an exchange within 14 days from the date you received your item/s. Unfortunately, this excludes earrings, due to hygiene reasons we cannot accept an exchange, we therefore advise that you choose your item/s carefully.
Once your original purchase has arrived at our studio, we will inspect the item, please allow up to 3 business days for your exchange to be processed and another 2-3 business days for delivery (international orders 10+ days). You will receive a shipping notification that your exchanged item has been dispatched.
Customers are liable for any shipping and handling charges for exchanges.
If you require your item/s urgently, we recommend repurchasing to ensure you receive the item sooner.
Process for Returns and Exchanges 
Please return the item/s as follows:
  1. Email miliaacollective@gmail.com, with your order number, stating whether you wish to return or exchange the item. If you wish to exchange, state which item you wish to change your original purchase for (please check our online store to ensure the item/s is in stock).
  2. Miliaa Collective will respond to your email within 1-3 business days. Please be patient with us during sales and busy periods, we will endeavour to get back to you as soon as possible.
  3. Upon approval, re-pack your item/s in its original box with all original packaging (exactly how you received the item/s).
  4. Please send back to the following address:
    • Miliaa Collective
    • 34 Humeside Drive Campbellfield VIC 3061 Australia