Returns and Exchanges
At Miliaa Collective, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your full priced order, we offer the following return and exchange options:
- We accept returns on full priced items (where no discount has been used) within 14 days from the date you received your item/s.
- Please note that earrings cannot be returned due to hygiene reasons.
- To initiate a return, please email us at email@example.com with your order number and specify that you wish to return the item.
- Items must be unworn and in their original packaging to be eligible for a refund.
- Please ensure that you obtain a tracking number when returning the item.
- Once we receive the returned products in satisfactory condition, we will process the refund within 48 hours.
- Exchanges are available for full priced items (where no discount has been used) within 14 days from the date you received your item/s.
- Earrings cannot be exchanged due to hygiene reasons.
- To request an exchange, please email us at firstname.lastname@example.org with your order number and specify the item you would like to exchange for.
- Please check our online store to ensure that the desired item is in stock.
- Once we receive your original purchase in satisfactory condition, we will process the exchange within 3 business days.
- Please allow an additional 2-3 business days for delivery (international orders may take longer).
- Customers are responsible for any shipping and handling charges for exchanges.
Return and Exchange Process:
- Email email@example.com with your order number, indicating whether you wish to return or exchange the item.
- We will send you a delivery address.
- For exchanges, specify the item you would like to receive in exchange.
- We will respond to your email within 1-3 business days. Please be patient during sales and busy periods.
- Once your return or exchange is approved, re-pack the item/s in its original box with all original packaging.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for shopping with Miliaa Collective!